Shipping policy

DELIVERY

By ordering at Marla Design, you will receive your order carefully packaged, and accompanied with a lifetime warranty (further details below).

If no prior agreement is made for local collection, all of our shipments are fully insured and sent via Royal Mail Special Delivery Postage (UK orders up to £2,500), via FedEx or UPS (worldwide up to £30,000), or a specialised jewellery courier for items over £30,000. This insurance protects your order from the time it leaves us, to the moment that it arrives at your provided address.

For added security, we may request confirmation of your identity before shipping your order, and a signature will be required upon delivery of your purchase. It is important that you provide us with accurate information, otherwise our identity checks could produce negative results, that may result in your order being delayed or cancelled. To protect against theft, we recommend that you provide a delivery address that is not accessible to third parties.

You will be notified when your goods have been dispatched; where delivery times and dates are provided, there are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances outside of our reasonable control. You must inform us at info@marladesign.com within 3 working days if your order has not been received.

Please make arrangements to be available at the shipping destination to sign off after receiving your order. We accept no liability for loss, consequential or other, where the terms and conditions of the carrier are not met.

We can deliver your order to an address other than your billing address if this is more convenient for you. However, as a security precaution, we require that your alternative shipping address is registered with your credit card company, or a recognised form of identification registered at this address is provided and verified. This protects Marla Design and our customers from fraudulent charges to your credit card.

CUSTOMER RESPONSIBILITY

Marla Design cannot guarantee that the sale and delivery of goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions. This site and its contents will not constitute the basis for any contractual commitment between Marla Design and any prospective customer in any jurisdiction where the solicitation of interest of the offering of or sale of products by Marla Design would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Marla Design to sell products.